CCTV Comprehensiv AMC


Name of Contract Comprehensive  
Telephonic Support YES - 10.00 to 18.00 Hrs.(Working days only)
Response Time Response Time : 24 Hrs. Guaranteed on site between 10.00 to 18.00 Hrs. (Working days only)
Preventive Maintenance 12 preventive maintenance calls in 1 Year
Monthly Basis Inspection of your CCTV System.
Quarterly Basis Checking and Cleaning of Cameras, Power Supply, BNC, DVR & wire continuity etc will be done on a quarterly basis.
Maintenance Calls Unlimited
Maintenance Call Charge No Charge
Resolution Time Depends on availability of products parts.
Software Reinstallation / Configuration Charge Software reinstallation / System reconfiguration / Training up to 4 times a year no charge. Extra visits charged at chargeable basis
Extra visits charged if any 1000 Rs per visit
Payment Terms for Maintenance ( AMC ) 100% Advance at Contract Start Level
System working Condition Before AMC you System should be in working condition.
Charge per Annum 35% OF CAMERA VALUE
Charge per Annum 35% OF DVR VALUE


CCTV Non-Comprehensive AMC


Name of Contract Non- Comprehensive   (Platinum )  
Telephonic Support YES - 10.00 to 18.00 Hrs.(Working days only)
Response Time Response Time : 24 Hrs. Guaranteed on site between 10.00 to 18.00 Hrs. (Working days only)
Preventive Maintenance 12 preventive maintenance calls in 1 Year
Monthly Basis Inspection of your CCTV System.
Quarterly Basis Checking and Cleaning of Cameras, Power Supply, BNC, DVR & wire continuity etc will be done on a quarterly basis.
Maintenance Calls Unlimited
Maintenance Call Charge No Charge
Resolution Time 24 hours
Charge towards Spares, Components, Equipment Components / Equipment supplied at sale price less 5%. Assured availability/replacement in 4 days.
Software Reinstallation / Configuration Charge Software reinstallation / System reconfiguration / Training up to 4 times a year no charge. Extra visits charged at chargeable basis
Payment Terms for Maintenance ( AMC ) 100% Advance at Contract Start Level
Charge per Annum 10% OF CAMERA VALUE
Charge per Annum 10% OF DVR VALUE



The detailed terms & conditions are as follows:-
  • The terms of the service, as per this contract will be in accordance with offer as above. This shall be a Service Level Agreement. The Contract does not cover the equipment / parts which may have been damaged due to misuse, negligence, accident, wear tear, pests, fire, water and other natural calamities etc.

  • The applicable taxes – state and service tax will be charged extra.

  • Should any unauthorized person be permitted to access the database or installed applications, software/hardware under agreement and in the event of failures, support shall be on chargeable basis.

  • The above mentioned contract does not include the data entries, software customizations, data corruption, data recovery or lost data due to virus attacks if any. However we ensure that all necessary steps will be taken to ensure proper functioning of the system.

  • Should any unauthorized person be permitted to undertake repairs of the equipment under agreement in the event of failures, replacement or repairs shall be on chargeable basis.

  • In case of failure of parts or equipment it shall be tried that defective parts are repaired at site, however in case of inability to do the same shall be required to be brought back to our works for repairs. The defective part shall be repaired and not replaced.

  • The Company shall not be liable for any delay in rectifying the system due to non-availability of spares but howsoever we confirm to give a 90 % uptime for the system.

  • This Annual Maintenance Contract does not include shifting and reinstallation of equipment.

  • This AMC does not include shifting and reinstallation of the application on other machines. However reinstallation of the application software/hardware, if supplied by us will be governed by our offer as above.

  • In event of failure due to the PC machine that has not been supplied & supported by us, we shall not be held liable for repair or delays in support.

  • All complaints should be registered at our Service Support Centre in Delhi at the telephone No.: (+91-9650807127). The Complaints can also be submitted through email at support@wssgroup.in

  • All payments through cheques must be made in favour of Maston Fire & Security India Pvt Ltd.
Our Clients
Testimonials
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.

There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable.

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old.



amazon
youtube
android
bitly
magento
blogger
ios
dnn